Summary
Getting to YES offers a concise, step-by-step, proven strategy for
coming to mutually acceptable agreements in every sort of conflict
whether it involves parents and children, neighbors, bosses
and employees, customers or corporations, tenants or diplomats.
Based on the work of the Harvard Negotiation Project, a group
that deals continually with all levels of negotiation and conflict
resolution from domestic to business to international, Getting to
YES tells you how to:
-Separate the people from the problem;
-Focus on interests, not positions;
-Work together to create options that will satisfy both
parties; and
-Negotiate successfully with people who are more powerful,
refuse to play by the rules, or resort to "dirty tricks."
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