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Delivering Customer Value
By Karl Albrecht ISBN: 1563270951  Price: $12.95
Productivity Press (478) March 1996
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Service Service Service
By Steven Albrecht ISBN: 1558507582  Price: $9.95
Adams Media Corporation (478) August 1997
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Delivering Knock Your Socks Off Service, 3rd Edition
By Kristin Anderson ISBN: 081440765x  Price: $18.95 Your Price $17.05 You save $1.90
AMACOM (478) October 2002
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Delivering Knock Your Socks Off Service, Revised Edition
By Kristin L. Anderson, et al. ISBN: 0814479707  Price: $17.95
AMACOM (478) September 1998
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A new edition of this book is available under ISBN 0814479707


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301 Great Customer Service Ideas
By Nancy Artz ISBN: 1880394332  Price: $14.95
INC Publishing (478) November 1997
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At Your Service
By Hal Becker ISBN: 0471255424  Price: $17.95
Wiley and Sons (478) September 1998
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Discovering the Soul of Service: The Nine Drivers of Sustainable Business Excellence
By Leonard L. Berry ISBN: 0684845113  Price: $26.00
Simon & Schuster Publishing (478) February 1999
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Raving Fans: A Revolutionary Approach to Customer Service
By Kenneth Blanchard ISBN: 0688123163  Price: $20.00 Your Price $18.00 You save $2.00
Morrow, William, & Company (478) May 1993
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Proactive Customer Service
By Charles Brennan ISBN: 0814403727  Price: $22.95
AMACOM (478) November 1997
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Breakthrough Customer Service
By Stanley A. Brown ISBN: 0471642320  Price: $44.95
Wiley and Sons (478) February 1998
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