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Microsoft Help Desk for Microsoft Windows 98
By Stephen L. Nelson ISBN: 0735610967  Price: $39.99 Your Price $35.99 You save $4.00
Microsoft Press (677) February 2000
  
 
This book is out of print.

Microsoft Help Desk for Microsoft Windows NT Workstation 4.0
By Stephen L. Nelson ISBN: 0735610975  Price: $39.99 Your Price $35.99 You save $4.00
Microsoft Press (685) February 2000
  
 
This book is out of print.

Customer Service Representative
By Kathryn A. Quinlan ISBN: 073680174x  Price: $19.00
Capstone Press Inc. (478) December 1999
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Customer Service in Communication: Achieving and Measuring Outstanding Results
By Ed Robertson ISBN: 1888015152  Price: $185.00
IABC (Intl Assn of Business Communicators) (478) March 1999
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Customers.Com: How to Create a Profitable Business Strategy for the Internet and Beyond
By Patricia B. Seybold, et al. ISBN: 0812930371  Price: $29.95 Your Price $26.96 You save $2.99
Times Business Books (495) November 1998
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Customer Service on the Internet: Building Relationships, Increasing Loyalty, and Staying Competitive, 2nd Edition
By Jim Sterne ISBN: 0471382582  Price: $29.99
Wiley Trade Computer Books (140) July 2000
  
 
This book is out of stock at the publisher and no reprint date has been set.

Art of Software Support: Design and Operation of Support Centers and Help Desks
By Francoise Tourniaire, et al. ISBN: 0135694507  Price: $31.50
Prentice Hall PTR (235) November 1996
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Best Practices in Customer Service
By Ron Zemke, et al. ISBN: 0814470289  Price: $39.95
AMACOM (478) December 1998
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