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Call Center Management: By the Numbers
By Jon Anton ISBN: 1557531129  Price: $49.95
Purdue University Press (244) September 1997
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301 Great Customer Service Ideas
By Nancy Artz ISBN: 1880394332  Price: $14.95
INC Publishing (478) November 1997
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Discovering the Soul of Service: The Nine Drivers of Sustainable Business Excellence
By Leonard L. Berry ISBN: 0684845113  Price: $26.00
Simon & Schuster Publishing (478) February 1999
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Maximizing Call Center Performance
By Madeline Bodin ISBN: 1578200261  Price: $19.95 Your Price $17.96 You save $1.99
CMP Books (475) January 1999
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Call Center Dictionary, 2nd Edition
By Madeline Bodin, et al. ISBN: 1578200431  Price: $19.95
CMP Books (244) April 1999
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A new edition of this book is available under ISBN 1578200954


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Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment
By Brad Cleveland, et al. ISBN: 0965909301  Price: $34.95
Call Center Press (244) January 1997
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Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone, 5th Edition
By Stephen Coscia ISBN: 1578200466  Price: $15.95
CMP Books (478) October 1999
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Celebrate Customer Service: Insider Secrets
By Rick Crandall ISBN: 1890777064  Price: $14.95
Select Press (478) November 1998
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Online Customer Care: Applying Today's Technology to Achieve World-Class Customer Interaction
By Michael Cusack ISBN: 0873893832  Price: $42.00
American Society of Quality Control Press (244) October 1998
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Running an Effective Help Desk, 2nd Edition
By Barbara Czegel ISBN: 0471248169  Price: $50.00 Your Price $45.00 You save $5.00
Wiley Trade Computer Books (244) March 1998
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